Webinar Talk Series: Rethinking Service Experience Post COVID-19 (11th July, 2020 at 3.30 pm)

The service sector is one of the major sectors of the world economy which is having the major components like people, process, touchpoints, and physical evidence. The situation of the service industry is changing very fast and there is a huge difference between pre and post-COVID-19. When we are trying to implement social distancing, in this complex situation the real challenge is how to offer and deliver the best service to satisfy consumers for better consumer experience. To know more about this issue revisiting the service sector at post-COVID-19 is the need of the hour. In this same line of thought, MDI Murshidabad has organized a Webinar on the topic, “Rethinking Service Experience Post COVID-19 ” by Dr. Subhadip Roy, Associate Professor, Marketing Area, Indian Institute of Management, Ahmedabad.